Privacy Policy

This privacy policy sets out how CHLCoffee Limited uses and protects any information that you give CHLCoffee Limited when you use this website. 

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CHL Coffee Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 

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CHL Coffee Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 7th November 2025. 
 

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What we collect 

We may collect the following information: 

• Identity Data includes first name, last name, username or similar identifier and title 

• Contact Data includes email address, postal address, fax and telephone numbers.

• Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you 
use to access this website.

• Usage Data includes information about how you use our website. 

• Demographic information such as postcode, preferences and interests 

• Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preference. 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: 

• Internal record keeping. 

• We may use the information to improve our products and services. 

• We may periodically send promotional emails about new products, special 

• Offers or other information which we think you may find interesting using the email address which you have provided. 

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. 
   

 

Social media 

We may also obtain personal data about you from publicly available social media sites, including: X, Facebook, Instagram and LinkedIn. 

 

By interacting with us on Social Media (including without limitation joining our official group/page or following us on Social Media, “liking”, “retweeting”, writing a comment in relation to a page on the Social Media) (“Interacting” or “Interaction” (as applicable)) you are consenting to our interaction with you on Social Media and the processing of your information accessed on the Social Media.

 

The information about you that may be collected when you interact with us on the Social Media may include without limitation your name, your user profile, your age, your preferences, choices and opinions in relation to the topic or subject matter of the relevant Social Media page, your photos and other images and your videos.
 

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Data security 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
 

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Data retention 

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. 
 

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How we use cookies 

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

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We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

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Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

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You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 

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Please see our Cookies Policy for further information. 
 

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Links to other websites 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 
 

 

Controlling your personal information 

You may choose to restrict the collection or use of your personal information in the following ways: 

• Whenever you are asked to fill in a form on the website, let us know in your message that you do not want the information to be used by anybody for direct marketing purposes 

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing CHL Coffee Limited at info@chlcoffee.co.uk

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting. 

 

You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please email CHL Coffee Limited at info@chlcoffee.co.uk

 

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. 
 

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Your rights 

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

 

You also have the right to:

• access the data we hold about you,

• for any data we hold about you to be rectified,

• or any data we hold about you to be erased from our marketing database,

• to request that we limit the way in which we process the data we hold about you,

• require us to transfer any data we hold about you to you.

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You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise this right or any of your other rights at any time by emailing CHL Coffee Limited at info@chlcoffee.co.uk

 

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

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